Refund & Cancellation Policy

Effective Date: 11-04-2026

Welcome to Mark2fashion Tech Web Services Pvt Ltd. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are handled for our digital services.

Nature of Services

Mark2fashion Tech Web Services Pvt Ltd provides digital and customized services such as CRM, ERP, ecommerce development, automation tools, and educational training programs.

As these services are intangible and tailored to client requirements, they are generally non-refundable once work has started.

Cancellation Policy

✅ Cancellation Allowed

Customers can request cancellation before the project or service has started
Cancellation requests must be submitted via email or official communication

❌ Cancellation Not Allowed

Once the project or service has been initiated
After delivery of any part of the service
For customized or development-based services

Refund Policy

✅ Eligible for Refund

Refunds may be approved under the following conditions:

If the service has not yet been started
If Mark2fashion Tech is unable to deliver the service
In case of duplicate or excess payment.

❌ Non-Refundable Cases

Refunds will not be provided in the following situations:

After work has started on the project
Delay caused due to client’s lack of response or input
Change of mind after purchase
Partial completion of services
Completed digital services or delivered work
Software setup, automation tools, or integrations once configured

Refund Process

Approved refunds will be processed within 7–10 business days
Refunds will be credited to the original payment method
Payment gateway or transaction charges may be deducted

Service Issues & Support

We are committed to delivering quality services. In case of any issues:

Clients can request revisions or corrections within the agreed scope
Issues must be reported within 7 days of delivery

Communication

All cancellation or refund requests must be made through:

📧 Email: info@mark2fashiontech.in
📞 Phone: +91 7381025988